Payment and dispatch
The following terms and conditions apply:
Domestic delivery (Germany) and neighbouring countries: Andorra, Albania, Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Denmark, Estonia, Spain, Finland, France, Gibraltar, Guadeloupe, Greece, Croatia, Hungary, Ireland, Iceland, Italy, Lithuania, Luxembourg, Latvia, Moldova, Northern Macedonia, Malta, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Sweden, Slovenia, Slovakia, Turkey, Ukraine.
Dispatch costs (inclusive of legally applicable VAT)
Domestic deliveries (Germany):
Delivery and shipping costs
A. Private end customers
Deliveries are made within Europe via UPS or DB Schenker. We do not ship to private end customers in non-EU countries. For private end customers, shipping costs in the amount of € 6.90 are incurred and are always charged as a flat rate once per order. Partial or subsequent deliveries are made without additional charges.
B. Registered dealers
Deliveries are made within Europe and to third countries (with the exception of the United Kingdom of Great Britain) via UPS or DB Schenker. Shipping fees are charged once per order. Partial or subsequent deliveries are made without additional charges. Please refer to your order confirmation or invoice documents for your individual shipping charges.
Deliveries to foreign countries:
Information on foreign orders:
Additional charges levied by the delivery company or customs may apply to foreign orders.
Deliveries to countries outside the EU, e.g. Switzerland, Norway, Ukraine, Iceland, Turkey are subject to customs duty and VAT in the country of destination. In this case, the customer is considered the importer and is obliged to pay the amounts due for this. These are levied by customs after delivery from UPS (import VAT and customs duty on the ordered goods).
We will invoice you for the following:
Value of goods at net prices (excluding 19% VAT) plus shipping costs. Customs will subsequently charge you the import turnover tax applicable in your country (e.g. for Switzerland 7.6%).
Order from a country outside the EU with delivery to an EU country:
If you have your goods delivered to an EU country, you first pay the gross value of the goods including 19% VAT. If you subsequently import the goods into a country outside the EU, we will refund the VAT to you, provided you can provide us with proof of import from the relevant customs office. This can be done, for example, in the form of a valid customs document or a valid stamp of the customs office on the invoice issued by us.
Please refer to your order confirmation or invoice documents for your individual shipping costs.
Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 2 - 3 working days, for deliveries abroad within 3 - 5 working days from conclusion of contract (if advance payment agreed from the date of the payment instruction). Deliveries to IRELAND are made within 6-8 days according to experience.
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.
Accepted Payment options
- Prepayment via transfer
- Payment by invoice
via PayPal Checkout:
- Payment via PayPal
- Payment via PayPal Express
- Payment by SEPA direct debit
- Payment via credit card
- Cartes Bancaires/Carte Bleue
Further details on payment
Payment by invoice is possible under consideration of the payment term shown in your individual invoice document.
In case of questions, please contact us at the contact details mentioned in the Imprint.